Job Opening: Customer Service Representative

  • You will act as a liaison, provide product & services information & solve any problems that our customers might face with empathy & efficiency. 
  • You are genuinely excited to help customers.
  • You're patient, empathetic & passionately communicative.
  • You love to talk.
  • You put yourself in our customers’ shoes & advocate for them when necessary.
  • You believe that customer feedback is priceless.
  • You're good at problem solving.
  • You are confident at troubleshooting & you investigate if you don't have enough info to resolve customer complaints.
  • You aspire to ensure excellent service standards, respond efficiently to customer inquiries & maintain high customer satisfaction. 

DESCRIPTION:

  • Answers customer inquiries across different platforms (SMS, calls, email, social media platforms) 
  • Converts inquiries into sales. Generates sales leads that develop new customers. 
  • Makes sure that all of the customer concerns are addressed and satisfied 
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
  • Relay to the rest of the team customers’ feedback, suggestions, complaints etc - she/ he is the representative of the customers in the RF team 
  • Maintaining and updating the customer database (as well as grouping them into different categories) 
  • Comes up with customer relationship management programs. Goal is to nurture long term relationships with all of our customers (Develop a program for each stage of the customer cycle) 
  • Meet personal/customer service team sales targets
  • Follow communication procedures, guidelines and policies 

REQUIREMENTS:

  • Proven customer support experience or experience as a client service representative
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High level of ease in conversing and processing thoughts with customers in both Filipino and English languages both written & oral 
  • Strong brand & product knowledge 
  • Strong listening, analytical, problem solving & documentation skills 
  • Pro-active, requires minimum supervision
  • Quality focus 
  • High school degree

EMAIL YOUR CV & WHY YOU'RE PERFECT FOR THE JOB AT HELLO@RENEGADEFOLK.COM.