You put yourself in our customers’ shoes & advocate for them when necessary.
You believe that customer feedback is priceless.
You're good at problem solving.
You are confident at troubleshooting & you investigate if you don't have enough info to resolve customer complaints.
You aspire to ensure excellent service standards, respond efficiently to customer inquiries & maintain high customer satisfaction.
Answers customer inquiries across different platforms (SMS, calls, email, social media platforms)
Converts inquiries into sales. Generates sales leads that develop new customers.
Makes sure that all of the customer concerns are addressed and satisfied
Identifying and assessing customers’ needs to achieve satisfaction
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
Relay to the rest of the team customers’ feedback, suggestions, complaints etc - she/ he is the representative of the customers in the RF team
Maintaining and updating the customer database (as well as grouping them into different categories)
Comes up with customer relationship management programs. Goal is to nurture long term relationships with all of our customers (Develop a program for each stage of the customer cycle)
Meet personal/customer service team sales targets
Follow communication procedures, guidelines and policies
Proven customer support experience or experience as a client service representative
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High level of ease in conversing and processing thoughts with customers in both Filipino and English languages both written & oral
Strong brand & product knowledge
Strong listening, analytical, problem solving & documentation skills
Pro-active, requires minimum supervision
High school degree
EMAIL YOUR CV & WHY YOU'RE PERFECT FOR THE JOB AT HELLO@RENEGADEFOLK.COM.
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