FAQ

Questions?

You can buy RFs on our website.
Choose your size, select your quantity and click add to cart, and select Go to Checkout when you’re ready to pay for your order. 

You can also order from our physical stores via store order forms here.

You may visit any of our stores to find the perfect fit. See our store locations here. 

However, if you don't have access to any of our physical stores, we allow returns and exchanges within 14 days after purchase for online orders, in case your pair doesn't fit.

Some styles are available for restock requests.

Just visit the style's product page, select your size, and click 'Email Me When Available' so we can notify you if it gets restocked. 

We accept Returns and Exchanges for unused pairs within 14 days after placement of order.

Please submit your Return Request in our website and we'll get back to you about the status of your request. 

Our sizing is generally smaller than the standard so please make sure to refer to our size charts!

Payment Methods

Yes, we accept Credit / Debit Card payments via PayMaya.

Yes we do. You may select BDO, BPI, or Metrobank when you check out. However, we don't have any QR codes available. 

For other banks, please select Dragonpay. 

Yes, we do via Paymongo.

Please email at payments@renegadefolk.com your deposit slip with the written order no. and include the ff. information:

1. Bank Branch
2. Date of deposit

ACCOUNT DETAILS
BDO
Renegade Folk Company Inc.
003 570 18 4417

BPI
Renegade Folk Company Inc.
2901 0035 75

METROBANK
Renegadefolk Company Inc.
093 7 093 52023 4

Shipping Policy

Worldwide!

Once order is paid:

Within Metro Manila
2-3 working days

Outside Metro Manila
4-7 working days

International Shipping
1-2 weeks

There may be delays due to the pandemic.

Within Metro Manila
Php 150 via Logistikus
Customer Pick-up is also available

Outside Metro Manila
Php 290 via JRS or LBC

International Shipping
Shipping fee will automatically be calculated when you enter your country and zip code via Fedex.

1. After payment confirmation, you will be notified that your order will be ready for pick up. 

2. Customer will be the one to book Grab/Lalamove. Pick-up location is Renegade Folk HQ. 

3. Payment to driver will be shouldered by the customer. 

Returns and Exchange

We normally accept returns and exchanges for unused goods within 14 days after placement of order.

Please submit your return request here and we'll get back to you about the status of your request.

Customer will be shouldering the items for return. We are available to chat and size charts are available on the website to help guide you.

Branches

See the list of our branches here.

Care Instructions

All our shoes are made from genuine leather. With proper care, your pair can last you for years.

  1. Rub away any dirt with a dry cloth.
  2. Dampen the cloth and apply soap or leather conditioner to it.
  3. Rub the dirty spots gently and evenly.
  4. Wipe the lather or conditioner away with a clean, slightly damp cloth.
  5. Leave your clean sandals out in the sun to dry.
  6. Apply baking soda or baby powder to dry your sandals to get rid of smelly orders.

Crazy Horse Leather

TO ELIMINATE UNWANTED SCRATCHES:

  • Using a soft dry cloth – rub scratch in a circular motion to redistribute wax coating.
  • For a deep scratch - leather wax can be applied to bring the leather back to its previous condition.
  • Leather cream or wax should be applied periodically to preserve softness and lustre.